Grievance Procedure

Should a participant have a complaint with the company, then the following steps shall be taken:  

1. Participant shall have four weeks from an occurrence to submit a grievance.  
2. Participant should first attempt to address the grievance informally with the Director or applicable staff member and try to resolve it. If unsuccessful, proceed to the written grievance procedure.  
3. Participant may state the grievance in writing to the program Director. The Director or designee shall have fourteen (14) business days (excluding Saturday, Sunday and federal and state holidays) in which to investigate and address the grievance.