IT Support Technician
Build the foundation for entry-level IT support work: computer and mobile hardware, networking, operating systems, security and help-desk procedures. Learn online with instructor support and hands-on practice in virtual labs.
What you’ll learn
The program covers the four areas an IT support technician works in every day, with quizzes, practice assessments and hands-on labs along the way.
- Mobile devices and networkingLaptop, tablet and phone hardware, Wi-Fi and small-office networks, DNS and DHCP, and network troubleshooting tools.
- Hardware and network infrastructureCables and connectors, memory, storage, motherboards, CPUs, power supplies, printers, cloud computing and virtualization.
- Operating systems and softwareInstalling Windows, macOS, Linux and mobile operating systems, the command line, applications and boot problems.
- Security and operational proceduresPhysical security, malware removal, social engineering, data privacy, documentation, ticketing and incident response.
Practice in virtual labs
Virtual labs and simulations let you work on real problems in a safe, sandboxed environment before you face them on the job.
- Troubleshoot hardware and software: diagnose, fix and document common computer problems.
- Configure operating systems: install and set up Windows, Linux and macOS.
- Help-desk scenarios: handle simulated support tickets the way you would at work.
Who it’s for
- Adults who want to start a career in information technology. No prior experience is needed.
- Office and operations staff who already handle tech questions and want stronger skills.
- Employers who want to train new hires or upskill their current team.
Where it can lead
- Entry-level roles such as IT support technician, help desk technician and service desk analyst.
- A foundation for further study in networking, cybersecurity or systems administration.
- Career services: resume help, interview preparation and job-search guidance.
Ready to get started?
Talk with our team about enrollment, funding options in your area, or training for a group of employees.
Contact Admissions for current tuition, and see our Refund Policy.
Program content may be updated. Completing the program does not guarantee employment, a particular wage, or any license or certification.